Shoplifting

✅ Article By Anne-Marie Pearman & Reviewed By Zeynep Topcu

Preventing shoplifting is a crucial aspect of running a retail business. It is vital to show potential thieves that your assets, buildings, property, and vehicles are secure. Safeguarding your shop deters criminal activity and gives your customers a sense of safety.

Tips To Prevent Shoplifting

Here are some practical tips on how you can protect your business against shoplifting:

  1. Safeguard Valuables: Keep your valuable items secure, especially those easily portable and in demand. You can install locked display cases or use electronic tags to ensure safety.
  2. Controlled Access: Monitor and control who enters and exits your buildings or premises and restrict unauthorized entry.
  3. Improve Surveillance: Improve surveillance and install CCTV around your shop to monitor any criminal activity.
  4. Design Out Crime: Implement design features that discourage theft, including effective store layouts, clear sightlines, and well-placed mirrors.
  5. Emergency Response: Develop clear protocols for responding to crimes or emergencies. Ensure that all employees are trained and know what steps to take in case of an incident.
  6. Staff Vigilance: Train your employees to recognize suspicious behaviour and respond appropriately to potential theft.

Identifying Suspicious Shoplifting Behavior

Here are some examples of suspicious behaviour that could indicate shoplifting:

  1. Group Distractions: Be cautious of individuals working in groups who attempt to distract your shop floor staff. Shoplifters often use distractions to divert attention from their accomplices.
  2. Quick Purchases: Someone who rushes through the store, selecting items quickly without spending much time browsing, may attempt to conceal their intentions.
  3. Payment Variety: Pay attention to customers who split their purchases into multiple transactions, using different bank cards for payment. Shoplifters may attempt to confuse the cashier and cover their tracks.
  4. Transaction Rush: A customer overly eager to complete a transaction may raise suspicions, especially when not in a hurry.

Report Shoplifting

If you suspect shoplifting has occurred in your store, call 999 if the crime is still in progress or the offender is still at the scene. For all non-emergency cases, contact the Police on 101.

To report the shoplifting in person, visit your nearest police station.

Remember, being proactive in crime prevention can significantly reduce the risk of shoplifting and protect your business. With an environment of security awareness among your staff and practical measures in place, you can ensure that your business remains a safe and welcoming place for both employees and customers.

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